Support Levels


Basic Support

Basic Support provides the highest quality technical assistance without contract commitment.  Customer Benefits:

  • (M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions

  • Next day response times at the latest

  • Dedicated support personnel who understand your unique networks and critical business needs

  • Per incident hourly billing

Advantage Support

Simplify support for your networked resources - Advantage Support provides client the highest quality  technical assistance without contract commitment.  Benefit from the following services:

  • (M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions

  • Same day response times

  • Dedicated support personnel who understand your unique networks and critical business needs

  • Hourly Support billing rounded to the nearest quarter hour

Premium Support

For 24x7x365 needs, Premium Support allows direct connection to the highest level of technical support services.  Premium Support offers the flexibility of Retainer Service to reap all of the benefits.

This includes:

  • Mission Critical or priority access to expert resources

  • 24x7x365 Availability

  • Remote and onsite technical assistance

  • Monitoring

  • Implementation

  • Fast and predictable response times

  • Dedicated resources for personalized support

  • Access to industry leading support

   

Support Services

 

Today's IT World

 

The world of Information Technology (IT) has developed extremely fast during the past decade, and with immeasurable developments came a vast set of new protocols, standards, and knowledge required to make things perform efficiently and function reliably.

 

Why Outsource?

 

All manner of non-core functions — from legal to janitorial — can be outsourced, but the benefits are the same.  When it comes to technology though, outsourcing is often a necessity.  Today's IT department has become a mission-critical business tool, yet the technology that shapes it is changing too quickly for the average IT department to manage.  In addition, the skill requirements are quite diverse and would require the employment of several staff to ensure that all the required tasks can be executed successfully and within a reasonable timeframe.  By outsourcing, companies of all sizes gain access to economies of scale, specialized skills, savings, and are able to better focus on their own core business.  Outsourcing offers a far more cost-effective method for reaping the benefits of technical advances.


 

Successful Client Relationships

 

Nology Solutions operates as the IT and Support Department for many small to medium sized businesses across North America and Europe.  As experts in the support field, we will find a positive solution for any technical challenge, fast and on budget.

We invest in the long-term relationships by delivering the highest commitment in providing efficient, reliable, single-source convenience, and impeccable response for our clients.  This level of service and support will continue to set Nology Solutions apart from other support providers.

 

Our Support Service

 

Nology Solutions' 24/7 service and support facility has teams of experts with vendor and industry expertise standing ready to service your needs.  To compliment our staff, we maintain strategic partnerships with major Internet service providers, hardware manufacturers, and software companies who provide us with prompt and more readily available service.

 

Our Goal

We continue to prove our ongoing commitment in providing efficient, reliable, single-source convenience and impeccable response for our clients.  Our organization is value-conscious and committed to creating long-term relationships based on trust, faith and integrity.  These service-level and support initiatives will continue to set Nology Solutions apart from other service providers.


Our Methodology

Nology's teams of experts use their defined skills to provide a clear direction for our clients.  We ensure that key components are addressed, requirements are implemented, third party resources are in constant communication, and support expectations are exceeded.

 

Please visit our Retainer Section for more information on how to protect your network.

 

Contact us now, and put us to work for you!

 

 


Nology Solutions & Systems Inc.    “There when you need us!”
 

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