Retainer Programs
"There when you need us!"
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When mission critical systems need performance tuning, network design changes, and technical assistance; retainer contracts provide access to these resources by a company that understands your network and has an established relationship with your organization.
Businesses and organizations with retainers receive the added
benefits of all cutting edge technical resources available at
significantly reduced hourly rates. Savings on hourly rates are
based on the number of hours purchased annually.
Benefits of Retainer
Contracts
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Relationship development
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Cost-Effective access to technical experts
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Reduced operating expenses
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Remote administration and trouble-shooting
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Access to diversified technical expertise
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Logging and Monitoring of Network Resources
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Availability of On-site support with an optional 1, 2, 3 or 4 hour response time
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Equipment Maintenance
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Collaborate and assist in future technology spending needs
Typical Scenarios
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Require on-demand technical support
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Diagnosing LAN workstations and servers
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General trouble-shooting WAN equipment (routers)
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Firewall and VPN implementation and support
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Assistance with proprietary applications
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Maintenance and repair services
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Preventive Maintenance Services
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On-site training of technical staff
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Co-ordination of multi-vendor support
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Server performance tuning and optimization
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Anti-Virus software maintenance
Retainer Levels
Basic Retainer
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Weekday Support
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7am - 9pm
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2 Hour Response
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10% Labour Discount
Advantage Retainer
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24/7 Support
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2 Hour Response
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Tuning& Optimization
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10% Labour Discount
Premium Retainer
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Mission Critical or priority access to expert resources
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24x7x365 Availability
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Remote and onsite technical assistance
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Monitoring
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Implementation
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Fast and predictable response times
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Dedicated resources for personalized support
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Access to industry leading support
What's Involved?
Nology's retainer programs are designed to provide the same high
quality technical service with the addition of on demand response at
a lower hourly rate. The contracts can be customized based on annual
block time or project time.
The most commonly utilized contract by our clients is based on block
time with a twelve-month commitment. Support terms are specified to
include general network maintenance, remote system monitoring, new
projects, and training employees on new and existing
implementations.
We pride ourselves in providing our clients with qualified technical
experts and timely solutions.
Reap the benefits of your own seasoned professionals without bearing their full time cost!
We are there when you need us!
