Support Levels
Basic Support
Basic Support provides the highest quality technical assistance without contract commitment. Customer Benefits:
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(M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions
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Next day response times at the latest
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Dedicated support personnel who understand your unique networks and critical business needs
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Per incident hourly billing
Advantage Support
Simplify support for your networked resources - Advantage Support provides client the highest quality technical assistance without contract commitment. Benefit from the following services:
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(M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions
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Same day response times
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Dedicated support personnel who understand your unique networks and critical business needs
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Hourly Support billing rounded to the nearest quarter hour
Premium Support
For 24x7x365 needs, Premium Support allows direct connection to the highest level of technical support services. Premium Support offers the flexibility of Retainer Service to reap all of the benefits.
This includes:
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Mission Critical or priority access to expert resources
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24x7x365 Availability
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Remote and onsite technical assistance
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Monitoring
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Implementation
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Fast and predictable response times
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Dedicated resources for personalized support
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Access to industry leading support
