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Retainer
Programs
"There when you need us!"
representation
When mission critical systems need
performance tuning, network design changes, and technical
assistance; retainer contracts provide access to these resources
by a company that understands your network and has an
established relationship with your organization.
Businesses and organizations with retainers receive the added
benefits of all cutting edge technical resources available at
significantly reduced hourly rates. Savings on hourly
rates are based on the number of hours purchased annually.
Benefits of Retainer
Contracts
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Relationship development
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Cost-Effective access to
technical experts
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Reduced operating expenses
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Remote administration and
trouble-shooting
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Access to diversified technical
expertise
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Logging and Monitoring of
Network Resources
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Availability of On-site support
with an optional 1, 2, 3 or 4 hour response time
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Equipment Maintenance
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Collaborate and assist in future
technology spending needs
Typical Scenarios
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Require on-demand technical
support
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Diagnosing LAN workstations and
servers
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General trouble-shooting WAN
equipment (routers)
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Firewall and VPN implementation
and support
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Assistance with proprietary
applications
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Maintenance and repair services
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Preventive Maintenance Services
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On-site training of technical
staff
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Co-ordination of multi-vendor
support
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Server performance tuning and
optimization
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Anti-Virus software maintenance
What's Involved?
Nology's retainer programs are designed to provide the same high
quality technical service with the addition of on demand
response at a lower hourly rate. The contracts can be customized
based on annual block time or project time.
The most commonly utilized contract by our clients is based on
block time with a twelve-month commitment. Support terms
are specified to include general network maintenance, remote
system monitoring, new projects, and training employees on new
and existing implementations.
We pride ourselves in providing our clients with qualified
technical experts and timely solutions.
Reap the benefits of your own
seasoned professionals without bearing their full time cost!
We are there when you need us!
Please
contact us for a free estimate and to review your needs!
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