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Systems
Monitoring Services
Why
Systems Monitoring?
According to The Gartner Group, in
order to mitigate the risk of downtime and to minimize network
costs, companies should take the following steps:
a) Since failure identification
is the first step towards resolution, you must monitor network
components and systems for availability
b) Buy vendor service contracts
to reduce time to repair
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The Gartner
Group is the world's leading provider of research and
analysis about the global information technology industry.
They provide data, advice and opinions to 45,000 clients
worldwide representing 9,000 distinct organizations,
deliver 2,000 consulting engagements a year, and hold more
than 50 annual events that draw in excess of 31,000
attendees. Their clients include chief information
officers and other senior IT executives in corporations
and government agencies, as well as technology companies
and the investment community. |
Nology Solutions offers network
monitoring and managed services to clients across the Canada and
the United States. The services are customizable and
scalable and deliver the following benefits:
BENEFITS:
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Four levels of monitoring and
management
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No software to buy or install
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Keeps IT overhead low
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Stretches the capabilities and
productivity of existing IT staff
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Lets you easily identify the
source of network problems
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Prevents failures before they
happen
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Minimizes downtime and maximizes
uptime
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Provides a real-time view into
critical systems from any web browser
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Transforms IT department from
reactivity to pro-activity
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customizable alert and response
preferences - alerts can be sent to pagers, telephone, email,
and onscreen to notify your IT personnel or Nology's Support
Staff.
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24x7x365 monitoring
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Detailed reporting - with
date/time stamps of occurrences
Level
1- External Network Monitoring
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Service Included |
Service Specifics |
Differentiators
over Previous Level |
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Remote External Monitoring |
IP based services visible
through firewall.
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Starting at just
$99 per month |
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Service up/down Alerts
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5 minute polling cycle |
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Level 2 -
External / Internal Network Monitoring |
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Service Included |
Service Specifics |
Difference
over Previous Level |
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Remote External and Internal
Monitoring
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Either agent-based, or
non-agent based, depending on configuration and number of
internal network devices
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Monitors not only IP services,
but also network infrastructure devices and Windows
services.
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Service up/down Alerts
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3-5 minute polling intervals
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shorter polling intervals
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Level 3 -
External / Internal Network Monitoring |
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Service Included |
Service Specifics |
Difference over Previous Level |
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Server Preventative
Maintenance
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Two hours scheduled
preventative maintenance per server, per month. Includes
patch and service pack level verification and installation,
back-up verification, DAT file verification, event log
reviews, virus checks and updates, and OS Maintenance.
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Addition over Level 2
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Remote External and Internal
Monitoring
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Either agent-based, or
non-agent based, depending on configuration and number of
internal network devices
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Same as Level 2
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Service up/down alerts
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3-5 minute polling intervals
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Same as Level 2
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Level 4 -
External / Internal Network Monitoring with On-Site and
Remote Pro-Active Network Management |
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Service Included |
Service Specifics |
Difference over Previous Level |
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Priority Support Contract
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Guaranteed 4-hour response in
the event of a server down situation.
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Addition over Level 3
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Server Preventative
Maintenance
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Four hours scheduled
preventative maintenance per server, per month. Includes
patch and service pack level verification and installation,
back-up verification, DAT file verification, event log
reviews, virus checks and updates, and OS Maintenance.
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Addition over Level 3
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Remote External and Internal
Monitoring
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Monitors network
infrastructure devices, IP services, and Windows services.
Either agent-based, or non-agent based, depending on
configuration and number of internal network devices
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Same as Level 3
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Service up/down alerts
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3-5 minute polling intervals
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Same as Level 3
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Scheduled Pro-Active
Management Tasks
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Back-up solution verification,
DAT file verification, service pack level review and
verification, event log reviews. Performed during pre-paid
hourly blocks.
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Same as Level 3
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Please
contact us for a free estimate and to review your needs!
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